Toast calls its merchant statement the Processing Statements report. Toast's own help page notes it is also called the merchant statement, credit card statement, CC settled statement, card processing report or end-of-month statement. This guide walks through the report and the related payments reports.
Where to find it
In Toast Web, go to Reports > Payments > Processing statements.
- The report covers any date range within the last 25 months.
- One run cannot exceed six months. For a longer period, run it in six-month pieces.
- It also contains software fees and other debits and credits incurred over the billing cycle and billed monthly.
The line items
| Line | Toast's definition (paraphrased) |
|---|---|
| Payments | Total card payments made to the restaurant. If the merchant account balance is short at month end, an ACH transfer to settle it appears here when received. |
| Refunds | Total refunded to guests. |
| Fees | The fee amount based on your credit card processing rate. |
| Fee adjustments / Monthly adjustments | The end-of-month true-up between the card fees Toast estimated during the month and the actual card fees. |
| Other withholdings | A combined figure that can include marketplace facilitator tax, Toast Delivery Services, Toast Capital loan payments, instant deposit amounts and EasyPay leases. |
| Previous credit card balance | The amount left in the merchant account that Toast uses to process card fees before depositing payments. |
| Net | Net sales equal total sales minus tax, gratuity, tips and deferred amounts. |
Why there are two fee lines
Toast estimates card fees at the time of payment and removes them before the next-day deposit. The final fee depends on settlement data from the card processor, which Toast says typically arrives one to two days after the transaction. Small rounding differences accumulate, so at month end Toast calculates the true fees and posts a Monthly Adjustment to settle the difference. Your real monthly fee is Fees plus Monthly Adjustments.
Toast does not publish a rate card
Your processing rate is in your Toast agreement. The statement's Fees line applies that rate. To see the rate and fees by card brand, Toast's Deposit Totals Overview report (Reports > Payments) shows settled card totals with processing rates and fees broken out by Visa, Mastercard, Discover and American Express.
Related Toast payments reports
| Report | Path | Use |
|---|---|---|
| Deposit Totals Overview | Reports > Payments | Payments, refunds, fees and net deposits by period and by card brand |
| Settled Deposits Daily Breakdown | Reports > Payments | Itemized card batches settled in the date range |
| Daily Card Activity | Reports > Payments > Daily Card Activity | All activity in your internal Toast bank account, including card deposits, fees and ACH payments |
| Reconciliation | Reports > Payments | Line-item summaries for every payout and instant deposit |
| Chargebacks | Finance > Payments > Chargeback challenger | Status of all disputes and draft retrieval notifications |
| Cost Breakdown | Reports > Payments > Processing statements > Cost breakdown | Interchange by card type; available to interchange-plus customers only |
| Toast Billing Activity | Reports > Payments or Toast account > Billing | Day-by-day record of Toast-applied credit memos |
Reading a month in four steps
- Run Processing Statements for the full calendar month.
- Add Fees and Monthly Adjustments. Divide by Payments (or Payments minus Refunds, and say which) to get your effective rate. See Effective Rate: How to Calculate Your Card Processing Rate.
- Open Deposit Totals Overview for the same month to see the rate and fee by card brand.
- Check Other Withholdings so loan payments, leases and delivery fees are not mistaken for processing cost.
What to check each month
- A Monthly Adjustment that is large relative to Fees, which means the estimate and the true cost diverged.
- Items inside Other Withholdings, each with its own contract.
- Chargeback activity in the Chargeback challenger.
- If you are on interchange-plus, the Cost Breakdown report, which lets you separate interchange from Toast's markup.
FAQ
Is the Processing Statements report the same as a merchant statement?
Yes. Toast lists "merchant statement" among the names for this report.
Why does Toast adjust fees at month end?
Fees are estimated at the time of sale and finalized when settlement data arrives. The Monthly Adjustment reconciles the two.
Where is my processing rate?
In your Toast agreement. The Deposit Totals Overview report shows the rate applied by card brand.
How far back can I run the Processing Statements report?
Any date range within the last 25 months, in runs of no more than six months each.
See every Toast fee explained
Merchant Statement Analyzer is free. Upload last month's Toast Processing Statements report to the analyzer and see your effective rate, fees and adjustments explained, and what other pricing plans would have cost on the same transactions.
Sources
- Toast, Understand the Processing Statements report: https://support.toasttab.com/en/article/Understand-the-Processing-Statements-Report2
- Toast, Payments reports overview: https://support.toasttab.com/en/article/Finance-Reports
- Toast, Review credit card processing fees: https://intercom.help/toast-central/en/articles/9300308-review-credit-card-processing-fees